OUR REFUND POLICY
To be eligible for a refund, a return must satisfy all three of the following conditions (the “Return Conditions”):
(1) The return must be approved by us in writing prior to the return being initiated,
(2) We must receive all of the parts that we sent to you as part of that order and we must receive those in the same condition as sent to you, not used, painted, cut, or otherwise altered in any way, the only exception being damage by the carrier during the delivery process to you, and
(3) The return must be completed within thirty [30] days after the date which the carrier we use indicates delivery made to the address that you designated to us for delivery.
A return that satisfies all of the Return Conditions will be subject to a twenty percent (20%) restocking fee of the base part price and we will also retain the shipping & handling fee that we assess in the course of that purchase transaction with us (except for returns of items damaged by the carrier performing delivery for us, which will not be subject to any restocking fee or retention of the shipping & handling fee that we assess in the course of that purchase transaction with us).
A return that fails to satisfy all of the Return Conditions will not be eligible for any refund.
ABOUT LOST AND STOLEN PACKAGES
We are not liable for any lost or stolen package(s) if the carrier (i.e., USPS, FedEx, etc.) confirms delivery to your designated delivery address, regardless whether or not you request signature-based delivery and regardless whether or not signature-based delivery occurs.
That means you are not eligible for a refund if the carrier we select to deliver your order confirms delivery to your designated delivery address. So, make sure you confirm your delivery address with us, and ask us about signature-required delivery options (which are available for an additional fee) if you’re interested.
OUR EXCHANGE POLICY
For an item that we sell and deliver to you to be eligible for exchange, all three of the following conditions (the “Exchange Conditions”) must be satisfied:
(1) The exchange must be approved by us in writing prior to the exchange being initiated,
(2) We must receive all of the corresponding parts that we sent to you as part of that order and in the same condition as sent to you, not used, painted, cut, or otherwise altered in any way, the only exception being damage by the carrier during the delivery process to you, and
(3) We must receive the items being exchanged within thirty [30] days after the date which the carrier we use indicates delivery made to the address that you designated to us for delivery.
If all of the Exchange Conditions are satisfied, then the eligible exchange must be for the corresponding item ordered unless we specifically authorize otherwise in writing.
Any proposed or attempted exchange that does not satisfy all of the Exchange Conditions will not be eligible for any exchange.
OUR CANCELLATION POLICY
Any order cancelled prior to your order being shipped to you is subject to a 5% cancellation fee. Any order cancelled after your order is shipped to you is not eligible for cancellation.